Tri-State Pharmacy has created this Privacy Policy to explain what information we gather from you when you visit tri-state.tristatemedicalgroup.com, how we may use this information, the security approaches we use to protect your information, and how you can access and correct certain information that we may collect. This Privacy Policy applies only to information collected via this web site – it does not apply to information you disclose to Tri-State Pharmacy through offline correspondence or personal contacts with Tri-State Pharmacy’s representatives. This Privacy Policy is incorporated and made part of Tri-State Pharmacy’s Terms of Use.



Acceptance of This Privacy Policy

By using the web site, you consent to the collection and use of your information by Tri-State Pharmacy in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the web site. Tri-State Pharmacy reserves the right to change this Privacy Policy at any time, without prior notice. Changes take effect on the date that appears on the revised Policy. If you use this web site following a change in the Policy, your use will be understood to signal that you accept the changes.


What information do we collect?

We collect information from you when you register on the web site, place an order, respond to communication such as e-mail, or participate in another web site feature. When ordering, registering or subscribing to any newsletters or other publications, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit portions of our web site without providing such information. We use IP addresses and session identifiers to analyze trends, to administer the web site, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.


Like many web sites, we use “cookies” to enhance your experience and gather information about visitors and visits to our web site. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.


When signing up for pharmacy services or ordering product, we may ask you to provide us with certain personal and/or health-related information. This information is subject to our Notice of Privacy Practices that more specifically describes how we may use or disclose your protected health information.


How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the web site, or use certain other web site features in the following ways:

  • To personalize your use of the web site and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To verify and validate your identity.
  • To administer a promotion, survey or web site feature.
  • To troubleshoot problems with the web site, or any services, as requested.
  • To enforce our Terms of Use, and to detect and protect against error, fraud and other unauthorized or illegal activities.
  • To attempt to contact you regarding product safety or recall issues.
  • To provide any legitimate business service or product.

Please note that our service is directed towards users who reside in the United States. By using our service, you consent to the collection, storage, processing, and transfer of Personal Information in and to the United States, or other countries and territories, pursuant to the laws of the United States. While some of these countries may not offer the same level of privacy protection as your own, we commit to uphold the privacy protections as explained in this Privacy Notice.


Do we disclose the information we collect to outside parties?

We can disclose your personal and other information to third parties, as follows: (i) to vendors whose products or services you have requested, in order to deliver those products or services to you; (ii) to our subsidiaries or affiliates, strategic partners and to third parties we engage to provide services on our behalf, such as web sites hosting, credit card payment processing, order processing, delivery, etc. We prohibit these parties from using your personal information for any other purpose; (iii) to vendors that offer products, services or other information we think might interest you. These third parties may keep and use your personal information whether or not you purchase their products or services. Your personal information will be subject to their privacy policies, so you should contact Tri-State Pharmacy directly for a copy of the vendor list. You can then contact the vendor directly for information on their policies or to opt-out of promotional communications from them; (iv) in the event of the sale or transfer of Tri-State Pharmacy or of some or all of our assets, or in the context of some other business acquisition transaction; and, in response to a subpoena or court order, or a request from a law enforcement or other government agency.


We can disclose aggregate information about users of the web site to our service providers, partners, advertisers or others, but such information will not include personal information.


Correcting and Updating Your Personal Information

You can correct or update your personally identifiable information by re-registering or by telephone 304-723-6331. It may take us up to 30 days to process your request.


Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies help us in many ways to make your use of the web site more enjoyable and meaningful, such as understanding usage patterns and improving functionality of the web site. For instance, we use cookies to help us understand your preferences based on previous or current web site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about web site traffic and web site interaction so that we can offer better experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our web site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


Safeguarding Your Personal Information

Tri-State Pharmacy follows generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such personal information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems. Other than these security measures, you transmit data, including personal information, to us at your own risk.


Retention of Your Personal Information

We will store the personal information you provide for as long as we believe is necessary or appropriate (i) to carry out the purpose(s) for which we collected it, or (ii) to comply with applicable laws, contracts, or other rules or regulations.


Effective Date 8/20/2019